Our perceptions of diversity and multiculturalism are rooted in our cultural experiences. The article mentions an example of Allen working with Vietnam War survivors. Survivors sought government benefits rather than treatment. The problem is that psychiatrists have not yet invented a diagnosis for PTSD. Allen knew there was a reasonable explanation for their behavior. The veterans were always kind and legal until the war, which made things more challenging. It was veterans who invented the behaviors listed in the DSM. Recently members of the military suggested the term PTSR as it referred to the environment rather than themselves. However, the new name prevents veterans from getting what they need. The term should instead be PTS since it is something caused by the environment and is the resonance to dramatic situations. Part of effective treatment is calming clients. Political correctness is also another term misused to downplay any wrongdoing such as racial, cultural, or other identity groups. We should use the terms that customers prefer. Because in the question of the name, the customer's point of view counts. We can help customers by exploring names and social identifiers in a more positive phase. The reason for this is because different people think differently about the terms used to classify them and have different cultures. We should therefore increase our ability to respond appropriately to customers who differ from us. The American Counseling Association and the American Psychological Association have developed multicultural guidelines and practice-specific competencies. Multicultural competences traditionally include awareness, knowledge and skills. We must be a...... middle of paper...... to be more sensitive to diversity. We will make mistakes as we grow multiculturally, but we should view these mistakes as an opportunity to grow further. However, people can learn new skills to help them actually practice these skills and apply the skills learned in their lives. Awareness, knowledge, skill and action are all essential to learning and mastering counseling. Traditional counseling and therapy models treat counseling concerns and behavioral symptoms as indicators of the underlying dysfunctional process. A strength-based model of well-being treats concerns and behaviors as responses to life challenges and builds on the client's strengths and resources and leads to a more empathetic relationship in the counseling context. If we help clients recognize their own strengths and surrounding resources, we can expect them to use awareness in a positive way.