INTRODUCTION: Increasing competition in a globalized environment characterized by cut-throat competition has challenged organizations to find an efficient method to enable shared access to key resources: knowledge, experience and ideas. The combination of knowledge management and e-learning is an answer to this challenge. The use of information and communication technologies as teaching and learning tools is now rapidly expanding in education, and e-learning is one of the most popular learning environments in the information age. Furthermore, with multiple generations in the workplace today, organizations must deliberately put in place different processes, motivations and tools to stimulate collaboration and create a culture of knowledge sharing that appeals to all generations. To attract and retain Generation Y, organizations must employ cutting-edge real-time collaboration practices to effectively engage their employees while simultaneously managing the more technology-averse Baby Boomer generation who prefer face-to-face collaboration . Simply put, the workforce has changed while the workplace has not. Long-term sustainability increasingly depends on collaboration across cultures and borders. In today's business climate, organizations are looking to do more with less. As organizations continue to grow and expand into new markets, so too does the need to share expertise to make better business decisions, improve productivity and work more efficiently. Employees from different countries, with different backgrounds, work together to serve customers who expect a consistent experience with similar standards and quality using the same approach, regardless of location. Through effective collaboration, networking and knowledge… at the heart of the paper… real capital will undoubtedly create value in individual employees. Within a properly designed internal environment, employees, who represent added value through a formal knowledge management system, will be motivated to create organizational value. REFERENCES: Andrew Baxter. Maintaining the know-how of a retired generation, Financial Times, UK, January 2005. Cleveland H. “Information as Resource”, the Futurist, December 1982 p. 34-39.Diane.E. Kirrane. Becoming Wise in Knowledge Management, Association Management, August 1999. Retrieved from the Proquest database.Jack Welch with Suzy Welch. (2005). Winning, 1st edition. New York: HarperCollinsPublisher. Inc.John, SM- Telling stories is at the heart of KM, Management, May 2006. Retrieved from the Proquest database Nonaka, Ikujiro & Takeuchi, Hirotaka (1995). The Knowledge Creation Society, New York: Oxford University Press.
tags