Helpdesk specialists are front-line support for end users. It is essential that specialists are adequately trained to effectively support users. To do this they must be fully trained in a wide variety of fields. Gomm (2005) suggests that helpdesk specialists leave their jobs due to lack of opportunities and training. In this article I will propose a training guideline that will support helpdesk specialists in the areas of personal and cyber security, communication skills, problem resolution and incident response, along with procedures for collecting and analyzing cyber evidence. Gomm (2005) states that, based on research conducted with 1,000 helpdesk specialists, an alarming 66% have no information technology (IT) qualifications and 33% have not undertaken any IT training in the past 12 months. These findings are leading helpdesk specialists to quit their jobs. By implementing a training program, as reported in this document, specialists will be better prepared for their job functions and may be less likely to try to change jobs. The first point that helpdesk specialists focus on when responding to any incident is the safety of personnel. the people around. Only after the people are safe should the specialist think about the computer system. In order to ensure adequate safety, the specialist must ensure that the work area is clean and well ventilated, as well as ensuring that any cables or wires do not pass through pedestrian walkways. It is also important that class C fire extinguishers are available in case of an electrical fire. When working with computer systems, the helpdesk specialist must be aware of the potential dangers, along with the possibility of damaging computer components and himself. ... . way. Having an effective and well-managed helpdesk team requires specialists to be properly trained. The training I have described in this document will help specialists perform their jobs with greater competence, thus leading to greater customer satisfaction and workplace safety. While all incidents cannot be prevented, with the right training, first responders can ensure that the incident is properly handled and documented to bring future benefits to the organization. Having a training program that covers all aspects of helpdesk specialists' work will have a major impact on their job satisfaction and job performance.