This customer story document looks at four schools in England, one primary (elementary) and three secondary schools, where innovative approaches to teaching are continually being implemented and to large-scale learning. Each school is able to meet or exceed national government expectations while creating richer experiences for local people, and each makes extensive use of technologies for particular purposes. The article is based on the analysis of thirty-six existing video interviews with principals, teachers, governors, students and local authority representatives conducted for Microsoft, and on the author's subsequent telephone conversations with a representative from each school. It identifies common themes and their implications and then goes on to show in detail how each school is addressing them. Common themes identified in this document are:• Strong push factors for change include "push" and "pull" factors: poor performance in terms of national measures coupled with a bold leadership vision of new ways of education.• A sense of community development of people learning in...