1. IntroductionThis research paper provides a suggestion for a possible way of implementing Total Quality (TQ), which should help a colleague implement within his organization. Provides theoretical and practical advice.2. ISO 9000 and the Malcolm Baldrige Award as a starting pointFor some companies, choosing a starting point seems so overwhelming that they never get started. This is called “total quality paralysis” (Oakland, 2003, pp. 339). When a company is not yet fully ready to implement TQ but wants to develop in this direction, there are several other options, namely obtaining ISO 9000 and self-assessment according to the Malcolm Bardrige Award. Preparation for ISO 9000 includes many points that must also be addressed during the TQ implementation process. It is also a prerequisite for cooperation for many companies. The Malcolm Baldrige Award highlights the importance of quality for the economic situation of the entire country, recognizes great performance and superior competitiveness. It also encourages the exchange of information and experiences among U.S. companies. Preparations are expensive but often subsidized by the government. Most companies that prepare for this award do not do so with the intention of winning it. It helps them to have an overview of their status compared to the best organizations worldwide and to identify potential areas for improvement (Kelada, 1996, pp. 328-329) (Goetsch and Davis, 2010, pp. 438-439) .3. Why is it necessary to implement total quality? First of all, it is necessary to become aware of the reasons why the current system is no longer acceptable and why the implementation of To...... middle of paper ..... .process management systems. Boca Raton, Florida: Auerbach Publications.Denning, S. 2011. Why Lean Programs Fail – Where Toyota Succeeds: A New Learning Culture. [online] Available at: http://www.forbes.com/sites/stevedenning/2011/02/05/why-lean-programs-fail-where-toyota-succeeds-a-new-culture-of- learning/ [Accessed: 8 April 2014].Economist. 2009. Total Quality Management. [online] Available at: http://www.economist.com/node/14301657 [Accessed 7 April 2014]Goetsch, D.L., & Davis, S. 2010. Quality management for organizational excellence. 7th ed. Upper Saddle River, NJ: Prentice Hall.Johnson, W.C., & Chvala, R.J. 1996. Total quality in marketing. Delray Beach, Fla.: St. Lucie Press. Kelada, J. N. 1996. Integrating Redesign with Total Quality. Milwaukee, Wisconsin: ASQC Quality Press.Oakland, J.S. 2003. Total Quality Management. Oxford: Butterworth-Heinemann.
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