In the context of the SMRT crisis, the two stakeholders who have been affected by the disruption of train services are the shareholders and the customers (in this case, commuters). For shareholders, the goal is to maximize profits. However, in this context, they are held partially responsible as the failure was caused by the organisation's failure to maintain and maintain the rail system. Furthermore, SMRT could have anticipated the failures as they occurred in recent times; The shareholder's expectation would be that rail services would run smoothly so that no further damage costs would arise and maximum profit would be achieved. As for commuters, their goal is to have low prices and quality services. Commuters are disappointed and frustrated with the reliability of Singapore's rail system. In place of the recent fare increase, commuters would expect better quality service from SMRT. Due to the lack of night maintenance work and strict checks on the condition of the train, the breakdown occurred. Commuters are bearing the brunt of lack of maintenance from the organization when what they expect is a smooth and hassle-free journey with SMRT. There are four main forces in the work environment. Suppliers, distributors, customers and competitors. These forces have an immediate and immediate impact on the organization as they affect the association's ability to acquire inputs and sell its outputs. For SMRT, the most important force in the business environment is customers. Customers are the asset and the resource on which the success of the company depends. Customers help provide revenue, income, and collateral for the company. The aim of SMRT should be to meet the needs... middle of paper... alleviate chaos and keep the situation under control. The railway operator together with key personnel will also be the ones who will be adequately trained to activate the plan during the crisis. Third, as commuters complain of breathing difficulties during the breakdown, SMRT should send medical assistance to provide help as soon as possible. In the midst of the disruption, commuters were trapped in the darkness without ventilation. One passenger had to use a fire extinguisher to break the train's glass panel so everyone could breathe. This is also bad because the trains are often crowded. Commuters also had to force open doors to get out. Sending medical assistance as soon as a breakdown occurs will also demonstrate that SMRT prioritizes the well-being of commuters. I am confident that these three tips will make traveling with SMRT more robust and stable.