During the PM's shift change report, an RN gets sick and the personnel department says she cannot be replaced. This leaves only one RN, Ms. K. for 26 clients. Mrs. K. says, “If you don't get another RN for this unit, I will leave this job. I won't do it this shift, but I won't put up with this constant lack of help. I don't care if it's an RN, but I should have people with some skills to take care of clients. The reason everyone leaves here is because they are overworked, underpaid and the hospital management doesn't care. The place needs to be investigated. “The ProblemMrs. K identified the problem as dangerously low nurse-to-patient ratios and the failure to care for all patients the way they should be cared for. Ms. this job". In this statement she clarified her perspective on the way the unit and the hospital are managed. Her personal opinion and verbal expression clearly identify the need for change. Mrs K suffers from stress and distress because of work...