1. What is the document about? The paper shows that research has been conducted to improve employee performance through total quality management. What is total quality management? “Total quality management is a management approach followed by organizations to continuously provide quality products and achieve long-term success through customer satisfaction.” Total: all members of the organization are involved in creating and maintaining quality of the services and products offered. Quality: the organization focuses on satisfying customer needs through individual and collective actions, recognizing that customer perception identifies quality. Management: in managing the system, the emphasis is on improvement continuation of the system in order to achieve the best results. The document stated throughout the role of management to achieve quality. The model focused on the mechanism for managers and employers on how to motivate and encourage workers to achieve standards high while maximizing the organization's profits. It states that employees must be empowered to work according to their ideas and must be involved in the decision-making process. Employees need to be continuously trained to do the job with ease, because training increases employees' capabilities. Employees need to be recognized based on their performance like promoting them to a higher position and rewarding employees with something that excites them, thus helping to explore their ideas for the development of the organization. Development is also an important task for employers to fill important positions within the company instead of hiring new employees. Therefore, employee productivity at work and at work was higher where different conditions prevailed.• A strong sense of job security was a key element in 'encourage acceptance of quality initiatives.• Training was important, it was not the overall amount that mattered, but the extent to which the programs were specifically linked to quality or teamwork.• Cooperative relationships with representatives of employees were an important element in facilitating the acceptance of quality initiatives. TQM. All of the case study companies were unionized, and it was found that companies that maintained working relationships with their unions were also the most likely to maintain their quality programs effectively. • Short-term pressures tended to weaken TQM initiatives. They were of two types: production pressures, which made it difficult to maintain quality activities; and financial pressures, which may reduce resources and commitment to TQM.