How to ensure call center staff is successful and customers are well served There are several ways in which management can ensure that call centers ensure that their organizations are successful and that their customers are well served. Some of these include: Training and development of customer service staff. New employees should be thoroughly trained in telephone and online communication skills. This should be done by experienced and successful trainers, adequately knowledgeable about the area. Consistent and ongoing training should be conducted to ensure that legacy employees stay up to date with telephone communication skills, even as customer complaints increase. Staff should be trained in how to deal with emotional people, solve problems and manage conflict without emotion (Alan Chapman, 2009). Staff motivation is also an important task to ensure maximum staff commitment. Management should ensure that staff work properly. conditions that will not stress them or affect their work performance. Well-motivated staff consider the bank's work as their own and will do their best to ensure customer satisfaction and the bank's success. Motivation also increases when an employee is well paid. Ensuring that employees are well paid is mandatory. Well-paid employees take pride in their employer and tend to work efficiently and effectively because they believe they will get what they deserve, a fair salary. Good working relationships ensure that staff do not work under unnecessary pressure which could cause depression which could affect their work. Appoint someone responsible for managing consumer complaint handling. This will ensure that the client is not at...... ....is in the candidate's personality. It is necessary to do tests that include situations that trigger a lot of anger so that you can identify the reaction of candidates when provoked. Commitment can be seen in a candidate's confidence and competence skills and these can be derived from their abilities, especially in communication skills and knowledge. Furthermore, skills, knowledge and skills can be derived from both educational qualifications and personal qualifications (Slideshare Inc, 2011). Reference List Alan Chapman, (2009). Customer support. Retrieved from: http://businessballs.com/customer_service.htm Compare InfoBase limited, (2007). Recruitment process. Retrieved from: http://recruitment.naukrihub.com/recruitment-process.htmlSlideshare Inc, (2011). Recruitment and selection process. Retrieved from: http://www.slideshare.net/jenbarr/recruitment-selection-process-presentation