If everyone in an organization was a follower without a leader, the organization would never advance or be directed towards an outcome. Having good leadership skills can help promote others to do better work. However, to have good leadership skills you need to have knowledge gained from interacting with the needs or wants of others. Interpersonal skills are the set of skills that help understand customer needs and help govern the interaction between customer and company. Having a good idea of ​​someone's needs can help the individual take the best course of action. This skill also translates into working well in a team. So, to work well in a team you have to be able to use all available resources to get the best solution, and this means that individuals have to manage all their tools. Management skill is the skill on how to manage resources. Being able to fully utilize all materials, people and ideas will give the best outcome to any situation. If someone were to dig a 20x20x20 hole in the ground and had a shovel, phone, gloves and the knowledge of someone with an excavator you would owe them a favor. What would be the best way to use the resources? In this scenario, using the phone to call someone with an excavator would be the easiest and fastest way. Given this knowledge there must be a way to better organize the steps