This will allow the company to retain its existing customers and at the same time acquire new ones thanks to the effectiveness of customer support. This therefore caused significant inefficiency in the company's relationship with its customers. The system design team has come up with some recommendations that should offer a solution to the above problems. The first thing that needs to be addressed is the shortage of customer service agents by hiring new staff. New customer service agents should have skills in the different languages ​​they can speak to make the company friendlier to customers who speak other languages. In case there are seasons when there are a huge number of customers interested in the company's services, then the company should have a list of part-time customer support representatives who are called and hired. The team also recommended better compensation of customer support staff as they play a very crucial role in the company. They should be properly motivated through bonuses and better pay which will ultimately increase their productivity