The food quality is good and they have a huge variety of wine choices. We felt comfortable and satisfied. We plan to spread the word and recommend Bella Vita to friends as we feel reassured (Johnston, Clark, & Shulver, 2012). Some service failure points are limited staff in the kitchen, lack of knowledge and skills is noted with a couple of staff members, restaurant website is down for a few days and table contention becomes visible when guests arrive previously booked