In my personal story, I really appreciated the doctor telling me it would be painful. Also, in I'm Not a Kneecap, I felt like the doctor wasn't being honest by not telling the patient anything about her condition. According to Arnold and Boggs, “honesty is a critical element in establishing trust. Studies show that customers…prefer full disclosure” (p. 205). The customer is in an extremely vulnerable position. It is extremely important that the nurse or other healthcare professional is sensitive to this and ensures that trust is maintained. (College of Nurses of Ontario, 2013). Those who are terminally ill appreciate those professionals who are willing to talk with them honestly about death and preparations for the end of life (Terminally Ill Patients Deserve Honesty,