It is very important for Lenox, because its agents are relatively old and not tech savvy. Providing them with a simple system initially and then gradually adding more functionality to the system will better serve the agents' learning curve. Once the project is complete, Lenox requires very little training for its agents, saving time and money. If we were to receive a lot of feedback from users, the user experience would be greatly improved. It may also be helpful to break a project into small phases and developers cannot move to the next phase until the previous phase is complete. Given the multifunctional nature of Lifeexpress, the entire project can be divided into multiple phases based on functionality. For example, the first phase could involve Lifeexpress' CRM module. Once the first phase is completed, agents will be able to develop an in-depth financial profile of a customer, identify and explore the most appropriate Lenox policies. This way, business value could be achieved much sooner. This practice ensures the reliability of the project. Information systems developed as solutions to the wrong kind of problem. Lifexpress was delivered on time, within budget and met all specifications agreed by the council. However, the resulting system was not satisfactory: the new system would not provide Lenox with improved profits, increased market share, or a competitive advantage. At best, it would just take
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